Recruitment Tips

Make a structured interview panel for insurance administration

Added to the archive on 15 November 2026.

Keep hiring decisions consistent when several people interview for insurance administration.

Agree the core questions before interviewing. Include one prompt about client queries, document checks and case updates, and assign one panel member to keep time and ensure each candidate receives the same information. Encourage follow-ups that clarify evidence without introducing unrelated criteria.

Score before discussing the result

Use a shared rubric, with an example such as a case checklist that identifies the unresolved item. Ask panel members to record evidence and score independently before speaking about the candidate. Discuss meaningful disagreements and record how the panel reached its final decision.