Recruitment Tips

Improve the first-day briefing for insurance administration hires

Added to the archive on 15 November 2026.

Give new starters in insurance administration enough information to get to work and ask for help.

Before the first day, confirm the reporting address, start time, person to ask for and any practical details about training, escalation routes and record security. Send the information through the agreed channel. Tell the starter what to bring and who to contact if their travel is disrupted.

Pair a task with a check-in

Introduce one work item involving client queries, document checks and case updates and explain who reviews it. Show how a fictional case intake checklist fits into the day. Schedule a short check-in before the person goes home to discuss what they tried and what they should practise next.