Recruitment Tips

Improve the first-day briefing for e-commerce operations hires

Added to the archive on 15 November 2026.

Give new starters in e-commerce operations enough information to get to work and ask for help.

Before the first day, confirm the reporting address, start time, person to ask for and any practical details about peak-season workload and order cut-off times. Send the information through the agreed channel. Tell the starter what to bring and who to contact if their travel is disrupted.

Pair a task with a check-in

Introduce one work item involving online orders, dispatch and returns and explain who reviews it. Show how an order exception log fits into the day. Schedule a short check-in before the person goes home to discuss what they tried and what they should practise next.