Recruitment Tips

Give clearer feedback after a travel operations interview

Added to the archive on 15 November 2026.

Write interview feedback that helps candidates understand the decision in travel operations.

Review the evidence against the role requirements before writing feedback. Refer to a task involving bookings, itinerary changes and supplier confirmations and describe what the panel was looking for. Keep opinions about personality out of notes and separate direct observations from any judgement based on them.

Make the wording useful

If the answer to a scenario where a supplier has changed a pickup time without updating the booking record lacked a check, point to the missing information or reasoning. Explain what a stronger response would have included. Use the same level of detail for candidates whose evidence raised similar questions.