Recruitment Tips

Design a short screening task for travel operations

Added to the archive on 15 November 2026.

Give every applicant for travel operations the same clear task and scoring criteria.

Choose a small decision that resembles the job. A scenario where a supplier has changed a pickup time without updating the booking record can show how an applicant identifies missing information. Give everyone equivalent instructions, a clear time allowance and a way to ask for clarification. Use invented records and avoid requesting work you intend to use commercially.

Agree what a good response contains

Decide in advance what you will score, such as checking facts, explaining a sensible next step and recognising when escalation is needed. Use an itinerary with confirmed times and emergency contacts as one illustration of the outcome. Allow more than one correct route to that outcome.